FAQ

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  General Support

• Intro
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  Billing
• I was charged twice. What should I do?
• Why don't you accept Discover or American Express??
• Why is there a delay until I can access products purchased through PayPal?
• Can I get a refund?
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  Updating Account Information
• My address has changed. How can I change it?
• Where do I change my password?
• What are "contest preferences"?
• Can I change my e-mail address in my profile?
• Can I change my Login?
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  Using the Inbox Feature
• I received a Join League message in my Inbox, how do I join the league?
• I want to forward a message in my Inbox to a friend. Can I?
• Can I save messages in folders other than my Inbox?
• I want to send my friend a prop through the Inbox, can I do that?
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  Invitations
• I sent an invite to join my league to an existing manager, where did it go?
• Why don't all my leagues show up in the invite tool?
• How can I invite someone to join a private league that I didn't create?
• I sent an invite to a friend's e-mail address, but they didn't get it. Why?
• I sent an Invite to someone I know to Join my league and now they show up in My Friends on my Profile.
• I sent an invite to a friend, but they don't show up under Track Invites at all. What should I do?
• I invited my friend and they show up as Accepted on my Tracker Invites page, but I don't see a Golden Ticket next to their name. Why?
• Why does my friends e-mail address shows up as Ineligible on the Track Invites Page?
• What does the Eligibility Column Represent?
• What does the symbol next to my friends name mean?
• My friends name shows up as 'pending', but I know they signed up.
• Fanshop
• Privacy Policy
• Terms of Service

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  Baseball '08

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  Sign Up Questions
• How do I sign up?
• When does the season begin and when can I sign up?
• I signed up after the season started, can I still win prizes?
• I signed up but did not receive a confirmation email with my login and password. What do I do now?
• Does this game cost real money?
• Can I sign up for multiple teams?
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  League Questions
• What is a Private League?
• How do I create a Private League?
• Can I join more than one league?
• What's the largest size of a Private League?
• Can I trade a player with a member of my private league?
• Can one of my friends in one of my private leagues own the same player as me?
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  Roster Questions
• What positions do I need to fill with my roster?
• How do I set/edit my lineup?
• What is the Position Usage information for?
• Which pitchers get counted from my roster when I use the last of my innings?
• Why can't I play any pitchers?
• Does postseason play count?
• Can I review my past roster moves?
• Why can't I use my pitcher in the SP Position?
• I didn't get any points for one of my pitchers.
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  Trading Floor Questions
• What is the Trading Floor and How Does it Work?
• How do I draft my initial team?
• What time does the Trading Floor open so I can buy and sell players?
• Does a player's performance determine his price?
• Why are there Transaction Fees?
• Why am I unable to buy players on the Trading Floor?
• Why does a player have "OUT" next to his name?
• Why am I unable to sell players on the Trading Floor?
• Can I sell and buy two players simultaneously?
• I tried to buy/sell a player for a certain price listed on the Trading Floor, and the confirmation screen showed a different price. Why?
• I am trying to sell a pitcher, but he is locked. Why?
• What is the Trading Floor and how does it work?
• Is there a limit to the number of trades I can make?
• Is there a separate trading floor for each league?
• If I draft Johan Santana at 60 fantasy dollars, then sell him on the trading floor at 65 fantasy dollars, did I just add 5 fantasy dollars to my budget?
• The Trading Floor shows that the price of a player has gone down, but the player is sold out. I thought prices were supposed to go up as players are bought. Is this a bug in the system?
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  Scoring Questions
• How does my team score points?
• Are batters as important as pitchers with the current scoring system?
• Why are Batting Average and ERA not included in the scoring system?
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  Premium Service Questions
• What do I get by upgrading to the Premium Service? How much does it cost?
• Do I have to have Premium Service to win the top prize?
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  Prize Questions
• What can I win this season?
• If I join late in the season, can I still win a prize?
• Do I have to have Premium Services to win the top prize?

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  Football '08

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  Sign Up Questions
• How do I sign up?
• When does the season begin and when can I sign up?
• I signed up after the season started, can I still win prizes?
• I signed up but did not receive a confirmation email with my login and password. What do I do now?
• Does this game cost real money?
• Can I sign up for multiple teams?
• +
  League Questions
• What is a Private League?
• How do I create a Private League?
• Can I join more than one league?
• What's the largest size of a Private League?
• Can I trade a player with a member of my private league?
• Can one of my friends in one of my private leagues own the same player as me?
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  Roster Questions
• What positions do I need to fill with my roster?
• How do I set/edit my lineup?
• Does postseason play count?
• Can I review my past roster moves?
• What happens to players on bye weeks?
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  Trading Floor Questions
• What is the Trading Floor and How Does it Work?
• How do I draft my initial team?
• What time does the Trading Floor open so I can buy and sell players?
• Does a player's performance determine his price?
• Why are there Transaction Fees?
• Why am I unable to buy players on the Trading Floor?
• Why does a player have "OUT" next to his name?
• Why am I unable to sell players on the Trading Floor?
• Can I sell and buy two players simultaneously?
• I tried to buy/sell a player for a certain price listed on the Trading Floor, and the confirmation screen showed a different price. Why?
• What is the Trading Floor and how does it work?
• Is there a limit to the number of trades I can make?
• Is there a separate trading floor for each league?
• The Trading Floor shows that the price of a player has gone down, but the player is sold out. I thought prices were supposed to go up as players are bought. Is this a bug in the system?
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  Scoring Questions
• How does my team score points?
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  Premium Service Questions
• What do I get by upgrading to the Premium Service? How much does it cost?
• Do I have to have Premium Service to win the top prize?
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  Prize Questions
• What can I win this season?
• If I join late in the season, can I still win a prize?
• Do I have to have Premium Services to win the top prize?
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  LG Contest
• LG Contest

My address has changed. How can I change it?

You can update your address by clicking on the "My Account " tab at the top right of most pages. Please make sure that you are using a valid shipping address and not a P.O. Box as we use this address to ship prizes. Remember, the address you enter at the start of the season is used to determine prize eligibility as some states and provinces are restricted winning prizes or participating in the game.

If you didn't find the answer you're looking for, feel free to contact us at customerservice@rotohog.com and we'll get you an answer as quickly as possible.

Customer service hours are from 9am - 5pm PST, any emergency issues will be handled as soon as possible.